Why is it when you don't pay your phone bill the phone co. is on top of you for collecting? But, when there is a problem that can only be solved by verizon insisting that the home owner trim their tree out if the phone lines they just laugh at you and tell you we don't do that. What the heck it's your property being ruined but you don't care? I recently read an article where verizon is refusing to repair/replace phone lines forcing people to use wireless services. Isn't that a kick in the pants!