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Salon Xylem provides its clients the highest quality of service in an absolutely stunning setting. Located in the heart of Old Town Monrovia on historic Myrtle Avenue, Salon Xylem offers its customers the best hair, nails and skin products available. Always striving for excellence, Salon Xylem is a friendly and professional salon that treats its clients to incredible pampering. The salon offers services for men, women and children and prides itself on being the only exclusive Aveda salon in Monrovia.
198 S Myrtle Ave, Monrovia, CA 91016
(626) 357-1886
  • Hours: 6am - 11pm, daily
  • Hours: Mon - Fri, 9am - 6pm; Sat, 8am - 5pm; Sun, 10-4pm
  • Accessible: yes
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Xylem Salon & Spa May 19, 2013 at 07:55 am
Xylem has serviced over 340 Groupon guests who have received the same exceptional customer serviceRead More and professional treatment as any of our existing guests. There are internal differences that we must take into consideration when a guest has purchased a Groupon, and that is to ensure that the terms and conditions have been followed by the end-user (you) and that our staff schedules the appointments within our internal policies and procedures, which may include times, days and select stylists. Additionally, we also need to ask for the Groupon number and the bar code number for verification and for redemption purposes. However, this process can only begin when the end-user has done their due diligence in reading the "Fine Print" and the "How to Use This" voucher. The rules are delineated in non-legalese and are clearly stated under term No.2 "Appointment required ..... and mention your Groupon." Ninety-nine percent of our guests, when calling to schedule their appointment, within the first 15 seconds let us know that they have purchased a Groupon. We are also cognizant of the fact that some guests may forget to mention their promotion, so we have set protocols wherein we ask our guests how they heard of Salon Xylem. These internal triggers are set in place to additionally ensure that our guests who have purchased a Groupon receive the same quality of service as are currently in place for anyone who walks into our business or for anyone who calls our business regardless of which marketing promotion they seek to take advantage. Xylem is not defined by any one unsatisfied guest. We are defined by our 30 years of being in business and by providing each and every one of our guest with respect and dignity, which are the center of our core values, regardless of how they pay. We will continue our path of providing excellent customer service to everyone who comes into our business realizing that we may not be the right fit for everyone.
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